Account
Deletion

Delete within the app

When account controls are available in your version of Nasaa, follow:

1. Review the explanation of what will be deleted.
2. Confirm permanent deletion and complete any account-security check shown.
3. Wait for confirmation. Reinstalling Nasaa is not required.

Deactivation, suspension, sign-out, and profile hiding are not deletion. If the route is unavailable, use the external email method.

Request deletion by email

Send the request from the email associated with the account, or explain why that is unavailable. Include the Nasaa profile or account identifier, the email or phone used for sign-in, and an explicit request to delete the account. Do not send a password, full payment-card number, identity document, or intimate content.

We may ask for proportionate information to verify ownership and prevent unauthorized deletion. A complete, verifiable request is generally processed within 3–5 business days. We will contact you if the request is incomplete or subject to a safety or legal hold.

Information removed

Approved deletion removes or disassociates the account and associated information, which may include:

• account identifiers, sign-in and recovery details, and profile settings;
• profile text, images, selected media, messages, voice messages, and stored user content;
• connections, blocks, preferences, and account-linked feature state; and
• active entitlements or credits where they can be disabled under applicable purchase rules.

Encrypted backup copies may remain temporarily while controlled backup cycles rotate. Content already delivered to another user may remain on that person’s device or account and is outside our deletion controls.

Limited retention

We may retain only what is reasonably necessary for fraud prevention, security and abuse investigations, enforcement integrity, legal process, protection of a person, dispute resolution, accounting, tax, transaction, refund, or chargeback requirements. Retention follows the applicable statutory or necessary operational period; no universal fixed period applies.

Aggregated or de-identified measurements may remain when they no longer reasonably identify you. Access to retained records is limited, and information is removed or anonymized when its purpose ends. See the Privacy Policy.

Google Play purchases and subscriptions

Deleting Nasaa does not automatically cancel a Google Play subscription or request a refund. In Google Play, open the profile menu, choose Payments & subscriptions, select the Nasaa subscription, and use the cancellation control. Google Play manages payment credentials, recurring billing, and its refund process.

We may retain transaction IDs, product, purchase status, refund status, and entitlement records where needed for accounting, fraud prevention, or law. We do not receive your full payment-card number.

Safety, verification, and pending requests

Safety or legal hold

If the account is connected to a serious safety report, suspected CSAE or CSAM, fraud investigation, dispute, or lawful request, deletion of relevant evidence may be delayed or limited. Ordinary profile data is not kept longer than reasonably needed for that purpose.

Unable to sign in

Email support from a reachable address and provide details sufficient to locate the account. We may refuse a request that cannot reasonably be authenticated or would expose another person’s information.

Withdrawal

Once processing starts, restoration may be impossible. Before processing starts, reply promptly in the same email thread; we will confirm whether withdrawal remains possible.

Operator and related policies

Read the Terms of Use for account rules and the Child Safety Policy for child-safety reporting.